FAQ
What kind of cashmere do you use in your products?
We use inner Mongolian cashmere, known as ‘soft gold’, which is recognized as the best due to its higher density and finer fiber compared from other regions. Additionally, it is 8 times warmer than average wool.
Are all the products herecashmere products?
All products except for the coat are made from 100% cashmere.
You can find the detailed description on the product tags.
Do you have a safety certification for the material?
We manufacture top-quality cashmere products with OEKO-TEX and ISO 9001 certified yarn, and offer only carefully selected100% pure cashmere.
How can I check the status of my order?
Once your order is placed, you'll receive a tracking number in email.
Please make sure to check for updates accordingly.
If you have any further inquiries about your order, please contact our Customer Service department at contact@purecashmere.nyc.
Shipping & Return
Free Shipping
Orders process in 2 business days after credit verification. Domestic delivery estimates are 5-10 business days.
Returns & Refund
Returns accepted within 15 days. More than 50% off is FINAL SALE. Customers cover return shipping costs.
International Shipping
The international shipping fee varies with distance and is nonreturnable and nonrefundable. Orders may incur import duties, for which recipients are responsible.